Course Code: REL-ACU-0-CMATLP
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2028
Learning Objectives:
Define the levels of knowledge found in Benner’s Novice to Expert model.
Determine effective interventions for assisting a case manager to build their knowledge based on their level of practice, as defined by Benner’s model.
Describe the areas for progress within the field of case management based on the history and future of the specialty.
Outline:
Section 1: History of Case Management
About This Course
Charting the Course
Collaboration of Care
Standards of Practice
Overview of Novice to Expert
Tools and Metrics for Practice Development
Review
Key Takeaways
Section 2: Case Management Roles and Workforce
The Evolving Roles of the Case Manager
The Current State of the Case Management Workforce
Review
Key Takeaways
Section 3: Case Scenario
Mentorship in Action
Section 4: Conclusion
Course Summary
Course Contributors
References
Subject Matter Expert: Colleen Morley, DNP, RN, CCM, CMAC, CMGT-BC, CMCN, ACM-RN, FCM, FAACM
Dr. Morley is the Associate Chief Clinical Operations Officer, Care Continuum at the University of Illinois Health System and Immediate Past President of the Case Management Society of America National Board of Directors. She has received multiple awards, including the ANA Illinois Nurse Influence of the Year Award (2024), CMSA Foundation Practice Improvement Award (2020), and ANA Illinois Practice Improvement Award (2020). She was also named AAMCN Managed Care Nurse Leader of the Year (2010) and earned the CMSA Fellow of Case Management designation (2022). Her 1st book, “A Practical Guide to Acute Care Case Management”, published by Blue Bayou Press was released in 2022 and her 2nd book, “A Practical Guide to Hospital Readmission Reduction” in 2024.
Editor: Nicole Strickland, M.Ed., RN CPAN
Nicole Strickland is a Lead Subject Matter Expert (SME) writer at Relias and a Certified Post Anesthesia Nurse (CPAN) with over a decade of experience in nursing and education, specializing in neurology and post-anesthesia care. She holds a Bachelor of Science in Nursing from Duke University and a Bachelor of Arts in English Language and Literature from Temple University. Her passion for instructional design led her to earn a Master of Education in Learning Design and Technology from the University of North Carolina at Charlotte. In her role, Nicole integrates her clinical and educational expertise to develop evidence-based, engaging content for healthcare professionals, focusing on translating complex medical information into practical, accessible learning materials.
Target Audience:
The target audience for this course is: Care and Case Managers; Nursing Personnel; Social Workers; in the following settings: All Healthcare Facilities.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.