Challenging Patient Communication Encounters

Course Code: REL-ACU-0-PCUS

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2027

Learning Objectives:
Identify patient and family behaviors that can create challenging patient communication encounters.
Recall strategies to provide effective and compassionate care during challenging patient and family encounters.

Outline:
Section 1: Communicating in Chaos

Competing Priorities

Meet the Hospital Care Team

Section 2: Common Patient and Family Encounters

The “Talker”

The “Family Patient”

Revisiting Rose and Tom

Section 3: Conclusion

Course Summary

Course Contributor

References

Subject Matter Expert: Laura Bell, BSN, RN, CCRN

Laura Bell, BSN, RN, CCRN is a SME writer for Relias with over 17 years of acute care experience in nursing. She began working in adult critical care at WakeMed Cary Hospital in 2011, obtained her CCRN certification in 2016, and served in the role of Rapid Response/Code Blue/Rounding RN for over 2 years. She continues to work as a staff nurse in the intensive care unit. Laura has a passion for education and excellence in nursing care. She has been involved in numerous special projects and educational activities to improve staff development, evidence-based clinical practice, and patient satisfaction. She continues to strive for excellence in education and clinical development as an acute care course writer.

Target Audience:
The target audience for this course is: Direct Care Staff; Nursing Personnel; in the following settings: Hospitals: Acute.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.

To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.