Course Code: REL-ALL-0-CMNC
Hours: 0.5
Type: Online Course
Content Expiration Date: 6/30/2026
Learning Objectives:
Recognize the reasons people resist change and learn ways to overcome resistance.
Identify the characteristics, behaviors, and actions required to be an effective agent of change.
Learn communication actions to help people adapt to change.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: The Challenge of Change
Meet Amanda
Change Defined
Organizational Change
Dynamics of Change
Why People Resist Change
Overcoming Resistance to Change
Review
Summary
Section 3: Manager as Change Agent
Key Characteristics
Coaching Through Change
Change Communication Guidelines
Review
Summary
Section 4: Conclusion
Summary
Course Contributor
References
Congratulations!
Subject Matter Expert: David A. Winter, MBA, SPHR, SHRM-SP
Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training.
Target Audience:
The target audience for this course is: All Staff; in the following settings: All Healthcare Facilities.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.