Course Code: REL-ALL-0-CEEL
Hours: 0.5
Type: Online Course
Content Expiration Date: 12/31/2027
Learning Objectives:
Discuss best practice techniques for improving your active listening skills.
Describe at least two benefits of active listening.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: A Key Leadership Competency
Meet Jamal
The Power of Listening
Review
Listening Styles
Review
Key Takeaways
Section 3: Best Practices for Effective Listening
Tips for Listening
Review
Key Takeaways
Section 4: Conclusion
Course Summary
Course Contributors
References
Subject Matter Expert: Linda M. Wantuch, MSM, SPHR, SHRM-CP
With more than 20 years of human resources experience, Linda is an accomplished professional who has worked in a variety of industries, including retail, banking, hospitality, and e-commerce. Linda has extensive experience in talent management, employee relations, performance management, legal & regulatory compliance, and organizational restructuring. Linda has a Bachelor’s Degree in Social Work from the University of Wisconsin – Whitewater and a Master’s Degree in Business Management from Cardinal Stritch University. Linda is SPHR certified through the Human Resource Certification Institute and SHRM-CP certified through the Society for Human Resource Management.
Writer: Chris Martin, BS, BA
Chris is a writer and editor at Relias. He holds a national safety and health credential from OSHA's Directorate of Training and Education.
Target Audience:
The target audience for this course is: Administration; All Staff; in the following settings: All Healthcare Facilities.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.