Course Code: REL-ALL-0-CENC
Hours: 0.5
Type: Online Course
Content Expiration Date: 12/31/2027
Learning Objectives:
Discuss common pitfalls of difficult conversations in the workplace.
Discuss techniques for successfully preparing for and navigating difficult conversations.
Outline:
Section 1: Exploring Conversation Types
The Conversation
Conversations
Casual Conversations
Constructive Conversations
Critical Conversations
Courageous Conversations
Navigating the 4 Cs
Knowledge Check
Key Takeaways
Section 2: Maximizing Communication
Effectiveness in Difficult Conversations
Pitfalls and Common Mistakes of Difficult Conversations
Preparing for Difficult Conversations
Knowledge Check
Key Takeaways
Section 3: Conclusion
Course Summary
Course Contributors
Resources
References
Subject Matter Expert: David Morstad, M.Ed.
David Morstad has a long career in the IDD field. He has served as a Corporate Director of Training, VP/Communications, and Executive Director and Senior Fellow of the Bethesda Institute. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field.
Writer: Kim Matthews, RN
Kimberly Matthews, RN obtained a nursing degree from Western Kentucky University in 1998. Ms. Matthews possesses over 20 years of nursing experience with over 17 of those in the Skilled Nursing industry. Ms. Matthews has extensive experience in MDS, restorative nursing programs, and nursing management. Ms. Matthews is currently a Post Acute Care Content writer and subject matter expert for MDS.
Target Audience:
The target audience for this course is: Administration; in the following settings: All Healthcare Facilities.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.