Course Code: REL-PAC-0-COMMPR
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2029
Learning Objectives:
Identify the principles of communication in a professional care environment.
Describe how to build professional relationships.
Indicate at least two strategies to prevent miscommunication.
Outline:
Section 1: Communication
Introduction
Principles of Communication
Review
Verbal and Nonverbal Communication
Active Listening
Techniques for Improving Communication
Review
Key Takeaways
Section 2: Building Professional Relationships
Communication with Others
Build Trust
Review
Respect
Handling Sensitive Conversations
Review
Professional Boundaries
Communication with Healthcare Team Members
The Role of Culture in Communication
Review
Key Takeaways
Section 3: Preventing and Addressing Miscommunication
Challenges and Solutions in Professional Communication
Preventing and Managing Miscommunication
Review
Key Takeaways
Section 4: Conclusion
Course Summary
Course Contributor
Subject Matter Expert: Chris Martin, BS, BA
Chris is a writer and editor at Relias. He holds a national safety and health credential from OSHA's Directorate of Training and Education.
Target Audience:
The target audience for this course is: Direct Care Staff; in the following settings: Assisted Living Facility, Home and Community Based Services, Home Care, Home Health Agencies, Skilled Nursing Facility.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.