Empathy and Compassion in Service Delivery

Course Code: REL-IDD-0-ECSD

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2028

Learning Objectives:
Describe empathy and compassion, including their value to people with IDD.
Identify strategies for showing and maintaining empathy and compassion toward the people you support.

Outline:
Section 1: Empathy and Compassion in Service Delivery

Meet Jonny

What Are Empathy and Compassion?

Kevin Talks to Jonny

Key Takeaways

Section 2: Empathy and Compassion in Action

Strategies for Showing Empathy and Compassion

Remember Ben?

Maintaining Empathy and Compassion

Key Takeaways

Section 3: Conclusion

Course Summary

Course Contributor

Resources

References

Subject Matter Expert: Jessica Edwards, BS, QIDP

Jessica is a SME Writer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content area of intellectual and developmental disabilities. Jessica received her Bachelor of Science in Health Science, with a concentration in Disability Studies and Human Development, from Stony Brook University. She has over eight years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as a direct support professional, case manager, and qualified professional. Her experiences and coursework over the years have allowed her to develop a strong knowledge of person-centered planning and care, community resources, and service delivery.

Target Audience:
The target audience for this course is: Direct Support Professionals (DSP); in the following settings: Intellectual Developmental Disabiilties: Home and Community-Based Services.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.