Home Health Customer Service
A customer-focused environment in home health agencies is no less important than customer service in business. You must consider one important difference, however; most patients would probably rather not be a customer. This course focuses on the challenges and benefits of providing good customer service in a home health environment. It presents what good customer service is, barriers to providing it, and its basic elements. The goal of this course is to provide general staff in home health settings with guidance for providing quality customer service.
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Course Code: REL-PAC-0-HHCS
Hours: 0.5
Type: Online Course
Content Expiration Date: 12/31/2026
Learning Objectives:
Describe good customer service.
Identify at least three barriers to good customer service.
Summarize the five elements of good customer service.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: The Basics of Customer Service
Good Customer Service
Who is Your Customer?
Organizational Culture
Review
Summary
Section 3: Barriers and Elements
Barriers
Fit at Five
Use Humor
Exceed Expectations
Review
Summary
Section 4: Conclusion
Summary
Course Contributor
References
Congratulations!
Instructor: Jennifer W. Burks, M.S.N., R.N.
Jennifer has over 30 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She is certified as an OASIS Specialist- Clinical (COS-C) and is a Curriculum Designer in post-acute care for Relias. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale’s Notes on Nursing, “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.”
Target Audience:
The target audience for this course is: General Staff; in the following settings: Home Health.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.