Managing Conflict on the Job
Conflict is a common part of any dynamic workplace. In fast-paced environments where responsibilities, priorities, or communication styles vary, disagreements are inevitable. When handled constructively, conflict can become a path to growth, improved relationships, and better outcomes. The goal of this course is to enhance the ability of all staff members to effectively deal with conflict on the job.
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Course Code: REL-ALL-0-MANCJ
Hours: 0.5
Type: Online Course
Content Expiration Date: 12/31/2029
Learning Objectives:
Recall the dynamics of conflict in the workplace.
Identify at least two conflict resolution strategies for specific situations.
Outline:
Section 1: Managing Conflict
Introduction
About This Course
Learning Objectives
Conflict
What Is Conflict?
Types of Conflict
Four Main Types of Conflict
Common Approaches to Conflict Resolution
Five Types
Accommodation
Avoidance
Competitive
Compromise
Collaborate
Fitting the Approach to the Situation
Choosing the Right Strategy
Accommodation
Avoidance
Competition
Compromise
Collaboration
Core Skills
Know Yourself
Listen Actively
Steps to Mediate and Resolve a Work Conflict
After the Meeting
Successful Resolution
Working Together
When Conflict Involves Leadership or Systemic Issues
Review
Key Takeaways
Section 2: Conclusion
Course Summary
Course Information
Course Contributors
References
Subject Matter Expert: Chris Martin, BS, BA
Chris is a writer and editor at Relias. He holds a national safety and health credential from OSHA's Directorate of Training and Education.
Target Audience:
The target audience for this course is: All Staff; Laboratory Personnel; in the following settings: All Healthcare Facilities.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.