Course Code: REL-BHC-0-OCMATS
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2028
Learning Objectives:
Identify steps you should take to proactively ensure your client’s safety in the event that a crisis emerges when providing telehealth services.
Apply three key strategies you can use to intervene to improve safety when providing telehealth crisis care.
Recall steps you should take to create a safety plan via telehealth and ensure proper follow-up after a crisis.
Outline:
Section 1: Being Proactive in Telehealth
Javier Considers His Options
Preparing your Practice
Gauging the Client’s Fit for Telehealth
Is Telehealth a Good Fit for Javier?
First Few Sessions
Assuring Informed Consent to Telehealth
Creating an Emergency Response Plan
Supporting Technology Use
Building a Therapeutic Relationship
Implementing Basic Safety Measures
Review
Key Takeaways
Section 2: Crisis Management via Telehealth
Managing an In-Session Crisis
Javier’s Suicidal Thoughts
Basic Steps
Warning Signs
Risk Assessment
Physical Safety
Trusted Individual
De-Escalation
Emergency Numbers
Transportation
Continued Contact
Review
Key Takeaways
Section 3: Safety Planning and Follow-Up Care
Develop a Safety Plan
What Is a Safety Plan?
Components of a Safety Plan
Specific Types of Safety Plans
Updating the Safety Plan
Considerations for Telehealth
Javier Updates His Safety Plan
Following Up After a Crisis
Care Coordination
Follow-Up Phone Calls
Follow-Up Appointment
Evaluating Your Emergency Response
Review
Key Takeaways
Section 4: Conclusion
Course Summary
Course Contributor
Resources
References
Subject Matter Expert: Bridgett Ross, PsyD
Bridgett Ross, Psy.D. received her bachelor’s degree in Psychology and Philosophy from Boston College and then her doctoral degree in Clinical Psychology from Alliant International University. She is a licensed psychologist in California and was in private practice for 13 years treating various issues including trauma, anxiety and mood disorders, grief/loss, and issues around self-concept, identity, and attachment. Having supervised pre-licensed and licensed clinicians, she maintains an interest in professional issues in the field of psychology. Dr. Ross’ training and work history include Children’s Hospital Chadwick Center for Children and Families, Kaiser Permanente, Alvarado Parkway Institute, and the Department of Veterans Affairs, which informed her focus on providing evidence-based trauma treatment to diverse populations.
Target Audience:
The target audience for this course is: Behavioral Health Counselors; Care and Case Managers; Marriage and Family Therapists; Nursing Personnel; Psychologists; Social Workers; Substance Use Counselors; in the following settings: Behavioral Health and Intellectual Developmental Disability, Behavioral Health: Community Services, Behavioral Health: Crisis Services, Behavioral Health: Intensive Services (IRTS), Behavioral Health: Outpatient Services, Behavioral Health: Residential Services, Behavioral Health: Social Rehabilitation Facilities, Behavioral Health: Substance Use Services, Behavioral Health: Substance Use Services: In-Home.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.