Patient Hand-Off and Communications Failures

Course Code: REL-ACU-0-PHCF

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2026

Learning Objectives:
Describe best practices and components of critical information to share for safe and effective handoffs.
Identify contributing factors to failed handoffs and potential consequences thereof.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Handoff Communication Overview

Overview

Evidence-Based Practices

Review

Summary

Section 3: Clinical Vignette

Meet Issa

Section 4: Conclusion

Course Summary

Course Contributor

Resources

References

Subject Matter Expert: Cathryn Ayers, RN

Cathryn Ayers, RN, MSN has nearly 10 years of critical care experience. She was active in multiple committees to improve patient safety, executed staff education activities, and managed the new graduate orientation program for those entering intensive care units. Cathryn obtained a license for massage and bodywork therapy in 2012 and graduated from the University of North Carolina at Greensboro in 2016 with a Master of Science in Nursing Education. She has provided telephonic case management services and developed program materials to facilitate positive outcomes for people with rare conditions across the United States. Cathryn has a passion for teaching and helping others to be their best.

Target Audience:
The target audience for this course is: Nursing Personnel; in the following settings: Hospitals: Acute.

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To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.