Course Code: REL-ALL-0-PSW
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2025
Learning Objectives:
Describe common obstacles to effective problem solving.
Demonstrate an ability to effectively use problem solving strategies for common and difficult problems in the workplace.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Defining Problem Solving
Meet Sandra
Your Role in Solving Workplace Problems
General Problem Solving Steps
Step 1: Defining the Problem
Step 2: Understanding the Interests of Everyone Involved
Step 3: Brainstorming Possible Options
Step 4: Evaluate Possible Options
Step 5: Select a Solution and Try It Out!
Step 6: Monitor the Effectiveness and Re-evaluate if Necessary
Scenario: Let's Practice!
Breaking Down Complex Problems
Summary
Section 3: Common Obstacles to Effective Problem Solving
Common Obstacles
Conflict Avoidance
6 Steps to Conflict Resolution
Poor Communication
Assertive Communication
Review
Summary
Section 4: Conclusion
Summary
Course Contributors
Resources
References
Congratulations!
Instructor: David A. Winter, MBA, SPHR, SHRM-SP
Mr. Winter received an MBA from the University of Richmond and a BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the Human Resources Certification Institute and as a Senior Certified Professional by the Society for Human Resource Management. Mr. Winter has served as an HR executive in a variety of business settings and has more than 30 years of experience as a human resources practitioner. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, coaching, and training.
Target Audience:
The target audience for this course is: All Staff; in the following settings: All Healthcare Facilities.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.