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Providing Customer Service
Providing Customer Service $19.95
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Providing Customer Service

Every customer takes a risk in trusting others with important parts of their life. They are asked to have faith in another person’s skills, knowledge, and good will. Customer service is a way of communicating that this trust is not misplaced.

In this course, you will learn and practice ways to communicate respect, attentiveness, and empathy in a variety of situations. The skills you learn in this course are meant to help you in your everyday interactions and in situations when you need to defuse a negative impression and recover a customer relationship.

The goal of this course is to educate all staff on the basics of customer service.

ITEM: #1335730
CERTIFICATES REVIEWS DETAILS
  • Association of Nutrition and Foodservice Professionals

    This program is approved for 0.2500 hours by the Dietary Managers Association. Approval code 168854.

  • National Alliance for Direct Support Professionals
    This activity is approved for 0.2500 contact hours.
  • Washington State Department of Social and Health Services (ALL Direct Care Workers)
    Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 0.2500 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO2337445
$19.95
Providing Customer Service
OTHERS ORDERED
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