Course Code: REL-CV-CQL-ORG-V2
Hours: 2
Type: Online Course
Content Expiration Date: 12/31/2027
Learning Objectives:
Explain how data from individual outcome interviews can be combined or aggregated to measure the organization's strengths and opportunities.
Describe how the data contributes to organizational evaluation (patterns and trends).
Summarize how the data contributes to organizational planning (action steps).
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Using Personal Outcome Measures®
Jessica’s Dilemma
What Went Wrong?
Personal Outcome Measures® Overview
Different Approaches to Quality
A Person-Centered Alternative for Quality
Personal Outcome Measures®
Using Personal Outcome Measures®
The Importance of Outcome Measurement
Simple Axioms—Quality Starts Here
Kelly’s QA System
Summary
Section 3: An Outcomes Approach for Evaluating Organizations
Personal Outcomes Measures®—Improving Lives, Improving Organizations
Using Personal Outcomes to Guide Organizations
Stop and Think
Using Data to Evaluate Organizations
Setting Up Data Systems
Measuring What’s Real
Person-Focused Service Evaluation
Using Data Analysis in Evaluating Organizations
Analyzing Trends and Patterns
Analyzing Trends and Patterns - An Example
Examples of Trends and Patterns
A Real Life Example of Trends and Patterns
Advice from the Field
Paul's Team
Summary
Section 4: Using Personal Outcomes for Organizational Planning
Shifting the Focus for Organizations
What Organizations Need to Consider
Staying Grounded and Making Change
Quality: It’s More than Satisfaction
Striving for More than Satisfaction
Using Outcome Data to Develop a Quality Enhancement Plan
Additional Elements of a Quality Enhancement Plan
Stories of Organizational Change
More Stories of Organizational Change
Thinking About Change
Helping Perry’s Team
Summary
Section 5: Put into Practice
Put Into Practice: Hands-On Experiences
Creating Your Own Work Portfolio
Section 6: Conclusion
Summary
Course Contributors
References
Congratulations!
Instructor: Mary Kay Rizzolo, DrPH
Mary Kay Rizzolo is the President and CEO of CQL | The Council on Quality and Leadership. Before joining CQL on January 19, 2016, Mary Kay was the Associate Director of the Institute on Disability and Human Development (IDHD), the University Center for Excellence on Developmental Disabilities for the State of Illinois. She has also served as a Clinical Associate Professor in the Department of Disability and Human Development at the University of Illinois at Chicago (UIC) where she mentored students and taught classes on disability policy and community integration for people with disabilities.
Mary Kay previously worked at the Coleman Institute for Cognitive Disabilities at the University of Colorado, was a member of the State of the States in Developmental Disabilities project for almost two decades, a front line supervisor at a large ICF/DD and managed a three-county program that provided home-delivered meals and programming for older adults.
Mary Kay holds a Doctorate in Public Health (University of Illinois at Chicago), a Master’s in Psychology (North Carolina Central University) and a Bachelor’s in Psychology (University of North Carolina – Chapel Hill). Mary Kay is the author of over 50 book chapters, journal articles and reports, focusing on public and financial spending in the states, family support, HCBS Waiver services, and cognitive technologies.
Instructor: Cathy Ficker Terrill, M.S.
Cathy Ficker Terrill’s career has included working in government, non-profit organizations, university teaching, advocacy and supporting and mentoring self advocates. Before joining CQL on January 1, 2013, Cathy was President and CEO of The Institute on Public Policy for People with Disabilities, an Illinois based organization dedicated to providing leadership and technical assistance to drive public policy and promote best practices for individuals with disabilities.
Cathy previously served as President and CEO of the Ray Graham Association, where she utilized the CQL Personal Outcome Measures® to reinvent a provider agency to become a more community based, person-centered organization. Ray Graham Association was the first organization to be accredited with both the Quality Measures 2005® and the latest standards, Person-centered Excellence Accreditation.
Past President of the American Association on Intellectual and Developmental Disabilities (AAIDD), as well as a former President of Illinois TASH, Cathy authored a manual on Consent Issues for Self-Advocates and Direct Care Staff. Terrill was a two term Presidential Appointee to the President’s Committee for People with Intellectual Disabilities (PCPID). For the past 20 years, Cathy has volunteered internationally, helping to create services for people with disabilities in Kosovo, Poland, Russia, Korea, Cyprus, Lithuania, Japan, Saudi Arabia and China.
Target Audience:
The target audience for this course is: All Staff; Direct Support Professionals (DSP); in the following settings: Intellectual Developmental Disabilities: Agency.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.