Using Personal Outcome Measures® in Evaluation and Planning for Organizations

Course Code: REL-CV-CQL-ORG-V2

Hours: 2

Type: Online Course

Content Expiration Date: 12/31/2027

Learning Objectives:
Explain how data from individual outcome interviews can be combined or aggregated to measure the organization's strengths and opportunities.
Describe how the data contributes to organizational evaluation (patterns and trends).
Summarize how the data contributes to organizational planning (action steps).

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Using Personal Outcome Measures®

Jessica’s Dilemma

What Went Wrong?

Personal Outcome Measures® Overview

Different Approaches to Quality

A Person-Centered Alternative for Quality

Personal Outcome Measures®

Using Personal Outcome Measures®

The Importance of Outcome Measurement

Simple Axioms—Quality Starts Here

Kelly’s QA System

Summary

Section 3: An Outcomes Approach for Evaluating Organizations

Personal Outcomes Measures®—Improving Lives, Improving Organizations

Using Personal Outcomes to Guide Organizations

Stop and Think

Using Data to Evaluate Organizations

Setting Up Data Systems

Measuring What’s Real

Person-Focused Service Evaluation

Using Data Analysis in Evaluating Organizations

Analyzing Trends and Patterns

Analyzing Trends and Patterns - An Example

Examples of Trends and Patterns

A Real Life Example of Trends and Patterns

Advice from the Field

Paul's Team

Summary

Section 4: Using Personal Outcomes for Organizational Planning

Shifting the Focus for Organizations

What Organizations Need to Consider

Staying Grounded and Making Change

Quality: It’s More than Satisfaction

Striving for More than Satisfaction

Using Outcome Data to Develop a Quality Enhancement Plan

Additional Elements of a Quality Enhancement Plan

Stories of Organizational Change

More Stories of Organizational Change

Thinking About Change

Helping Perry’s Team

Summary

Section 5: Put into Practice

Put Into Practice: Hands-On Experiences

Creating Your Own Work Portfolio

Section 6: Conclusion

Summary

Course Contributors

References

Congratulations!

Instructor: Mary Kay Rizzolo, DrPH

Mary Kay Rizzolo is the President and CEO of CQL | The Council on Quality and Leadership. Before joining CQL on January 19, 2016, Mary Kay was the Associate Director of the Institute on Disability and Human Development (IDHD), the University Center for Excellence on Developmental Disabilities for the State of Illinois. She has also served as a Clinical Associate Professor in the Department of Disability and Human Development at the University of Illinois at Chicago (UIC) where she mentored students and taught classes on disability policy and community integration for people with disabilities. Mary Kay previously worked at the Coleman Institute for Cognitive Disabilities at the University of Colorado, was a member of the State of the States in Developmental Disabilities project for almost two decades, a front line supervisor at a large ICF/DD and managed a three-county program that provided home-delivered meals and programming for older adults. Mary Kay holds a Doctorate in Public Health (University of Illinois at Chicago), a Master’s in Psychology (North Carolina Central University) and a Bachelor’s in Psychology (University of North Carolina – Chapel Hill). Mary Kay is the author of over 50 book chapters, journal articles and reports, focusing on public and financial spending in the states, family support, HCBS Waiver services, and cognitive technologies.

Instructor: Cathy Ficker Terrill, M.S.

Cathy Ficker Terrill’s career has included working in government, non-profit organizations, university teaching, advocacy and supporting and mentoring self advocates. Before joining CQL on January 1, 2013, Cathy was President and CEO of The Institute on Public Policy for People with Disabilities, an Illinois based organization dedicated to providing leadership and technical assistance to drive public policy and promote best practices for individuals with disabilities. Cathy previously served as President and CEO of the Ray Graham Association, where she utilized the CQL Personal Outcome Measures® to reinvent a provider agency to become a more community based, person-centered organization. Ray Graham Association was the first organization to be accredited with both the Quality Measures 2005® and the latest standards, Person-centered Excellence Accreditation. Past President of the American Association on Intellectual and Developmental Disabilities (AAIDD), as well as a former President of Illinois TASH, Cathy authored a manual on Consent Issues for Self-Advocates and Direct Care Staff. Terrill was a two term Presidential Appointee to the President’s Committee for People with Intellectual Disabilities (PCPID). For the past 20 years, Cathy has volunteered internationally, helping to create services for people with disabilities in Kosovo, Poland, Russia, Korea, Cyprus, Lithuania, Japan, Saudi Arabia and China.

Target Audience:
The target audience for this course is: Direct Support Professionals; General Staff; in the following settings: Intellectual Developmental Disabilities.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.