Verbal De-escalation Practice

Course Code: REL-BHC-0-VDP

Hours: 1

Type: Online Course

Content Expiration Date: 12/31/2026

Learning Objectives:
Apply verbal de-escalation techniques during a simulated crisis situation

Outline:

Section 1: Introduction

About This Course

Section 2: Setting, Characters, and Prompts

Background Information

Getting Prepared

Meeting Rose

Section 3: Conclusion

Summary

Course Contributors

Subject Matter Expert: Jacob Helton, Psy.D.

Jacob Helton, Psy.D., received his doctoral degree in Clinical Psychology from Marywood University in Pennsylvania. He completed his pre-doctoral internship at Chehalem Youth and Family Services in Newberg, Oregon, which included extensive training with at-risk youth and their families. He is licensed as a psychologist in Oregon and most recently worked in an integrated family medicine and internal medicine group for a large healthcare organization. Dr. Helton has worked in hospital, school, residential, and community mental health settings. He has provided treatment to clients across the lifespan and diagnostic spectrum, with an emphasis on the treatment of anxiety disorders, co-occurring medical and mental health disorders, ADHD, insomnia, severe and persistent mental illness, and the aging. He has experience as a technical writer and has provided numerous trainings to mental health professionals, physicians, allied professionals, and direct care staff. 

Reviewer: Amanda Gayle, Ph.D.

Amanda Gayle received her Ph.D. in Counseling Psychology from the University of Tennessee.  She completed a pre-doctoral internship at the University of Georgia in the Counseling and Testing Center.  She also completed a post-doctoral fellowship at Duke University Medical Center in the Occupational Health Department working in both the internal and external employee assistance programs.  She is licensed in North Carolina where she was in private practice for 15 years serving primarily adults in individual and couples counseling with many presenting issues.  Her focus was on cognitive behavioral therapy to treat anxiety, mood disorders, grief, relationship difficulties, stress management, self-esteem, and parenting.  She joined Relias as a subject matter expert writer for behavioral health in 2021.

Target Audience:
The target audience for this course is: General Staff; in the following settings: Health and Human Services.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.