Working with Difficult Individuals

Course Code: REL-ALL-0-WWDI

Hours: 0.25

Type: Online Course

Content Expiration Date: 3/31/2026

Learning Objectives:
Apply appropriate interventions to help manage high-risk or crucial situations that can lead to difficulties in communication and workflow with coworkers.

Outline:

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Difficult People and Situations

Personality Differences

Communication Differences

Review

Summary

Section 3: Communication Strategies

Challenging Discussions

Clarify Perceptions

Sade and John

Speak With Respect

Signs of Escalation

William and Sade

Review

Summary

Section 4: Conclusion

Course Summary

Course Contributor

References

Writer: Elizabeth Vaccaro, BSN RN

Elizabeth Vaccaro earned her Bachelor of Science in nursing from Kean University. She has worked as a Multiple Sclerosis Nurse Educator. Elizabeth has worked in a variety of healthcare settings from the hospital to the pharmaceutical industry which has allowed her to have a great appreciation for all the challenges that span the healthcare field.  She has practiced in the hospice setting for nine years in a variety of roles from Case Manager, Educator, and Director of both inpatient and home care hospice. 

Target Audience:
The target audience for this course is: All Staff; in the following settings: All Healthcare Facilities.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

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Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.