Conducting Serious Incident Investigations (CSII)

Conducting Serious Incident Investigations (CSII) is proudly presented to you by CEQ Alabama Department of Mental Health. Thank you. We hope that you enjoy your course.

REMOTE LEARNING USING INSTRUCTOR-LED ZOOM VIDEO CONFERENCING!!!

Course Description

As the state department responsible for certifying and monitoring community programs providing support services for Alabamians with developmental disabilities, mental illness, and substance use disorders, the Alabama Department of Mental Health (ADMH) enforces compliance requirements to ensure services are provided at a standard that protects the health and well-being of individuals receiving services. Coursework was needed for protocols for serious incident investigations for professionals that work with individuals receiving services. A follow-up to this course on how to write an investigative report may be found here.

Objectives of Conducting Serious Incident Invesigations:

• Identify common problems associated with conducting a serious incident investigation
• Recognize types and forms of evidence
• Communicate best practices for a serious incident investigation
• Identify methods of collecting evidence and evaluate testimonial evidence
• Demonstrate taking a written statement and reconcile conflicting evidence

Course Format

Conducting Serious Incident Investigations (CSII) is using a remote, instructor-led format with Zoom technology.  In order to successfully participate, each learner needs a computer/device allowing audio/video interaction. The course is conducted over three consecutive days for five hours each day.  Participants must be present for the entire course to receive a certificate. Once you have registered, you may click 'MY COURSES'/'ENTER COURSE' to view course information. Sign-in information for Zoom video conference will be sent to participants via email prior to the class start date.

You must register for yourself, as yourself. Each individual attending must have their own user account in this system.  The email with the Zoom information will be sent to the email address associated with your Relias account. If the email address with your Relias account is not where you want the notifications to be sent, please update your Relias account information.

If you do not receive your Zoom link at least two business days prior to the start of the course, please email StaffDevelopment.DMH@mh.alabama.gov.  Please do not wait until the day of the class or after the class has started to inquire about the Zoom link. 

CE Contact Hours

Participants must be present and actively participate in the full three days of coursework to satisfy the requirements of completing this course.

The Alabama Department of Mental Health is an approved provider of continuing education by the Alabama Board of Nursing (ABNP0150, exp. 7/29/2025). This program is approved for 11.7 contact hours for nurses.

The Alabama Department of Mental Health is an approved provider of continuing education by the (Alabama Board of Social Work Examiners  - Provider # 0125 expiration 1/31/2026). This program is approved for 9.75 contact hours for social workers.

 Registration Reminders

• You must register as yourself, for yourself.
• Each individual attending must have their own user account in this system.  The user account is how course information is sent, how attendance is verified, and where the participant will access a certificate of completion.
• Attempting to register multiple participants under one account will prohibit the individual from receiving a certificate. 

The email with the Zoom information will be sent to the email address associated with your Relias account. If the email address with your Relias account is not where you want the notifications to be sent, please update your Relias account information.

Cancellations by learner:

***Note about cancellations or absences ***Cancellations made by the learner within 24 hours of the class start date are not eligible for a refund or rescheduling. If you miss the class, a refund will not be given and you will not be rescheduled for a future class.

 Cancellation due to Enrollment:

***Note:  The course is subject to cancellation if the minimum enrollment is not met prior to the course date. In this case, the learner may be moved to the next available course date. 

REMINDER: If you do not receive your zoom/webinar invites at least two business days before the training begins, contact Staff Development as soon as possible.   Contact Staff Development by email at StaffDevelopment.DMH@mh.alabama.gov.  Please do not wait until the day of the class or after the class has started to inquire about the Zoom links.  Doing so may cause a delay in your receiving the information in a timely manner.