Learning about People - Interviewing Techniques
This training not only covers what to do before, during, and after an interview but also gives helpful advice when you have difficulty understanding the person’s communication. The information in this course is useful for anyone - including healthcare staff with intermediate and advanced levels of experience - responsible for setting up services and supports for others, including those with support needs related to a mental illness, intellectual and developmental disabilities, physical disabilities, substance use, poverty, or other support needs. This course is part of a series of e-learning courses that lay the foundation for a deeper understanding of the Personal Outcome Measures® approach, identifies and explains the 21 indicators across services settings, and explores the practical use of Personal Outcome Measures®. You are encouraged to complete them as a suite in order to gain as much in-depth knowledge and as many skills as possible.
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Course Code: REL-CV-CQL-LPIT-V2
Hours: 2.5
Type: Online Course
Content Expiration Date: 12/31/2027
Learning Objectives:
Explain the primary goal of the interview process.
List the key things to do before, during, and after an interview.
Describe what steps you can take when you have difficulty understanding a person's communication.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Personal Outcome Measures®
Sandra’s Lesson in Interviewing
Interviewing Melanie
Traditional Views of Quality Assurance
Changing Values and Attitudes
Personal Outcome Measures® for Quality Enhancement
Five Factors
Personal Outcome Measures® for Adults
Beyond Processes to Outcomes
Personal Outcome Quality Evaluation Principles
Stop and Think...
New Ways, New Tools
New Ways of Learning
Wendell’s Rights and Choices
Summary
Section 3: Setting the Stage
Focus on People
Learning about People
Purpose of the Interviewing Process
The Person as the Authority
Think about It….
Getting Familiar with the Outcomes
Practice Makes Perfect
Real Communication
Be Committed to Gathering Information
Communication Without Words
Information Gathering Process
Carol and Tom
Summary
Section 4: The Interview
Setting up the Interview
Informed Consent
Before the Meeting
Having Other People Present
Eye Contact and Reactions
Let's Review
Recording and Sharing Information
What Should I Do If Someone Tells Me Something Reportable?
Recording and Sharing Information
Interviewing Tips
Additional Interviewing Tips
Try It Out!
Use Open-Ended Questions
Tips for Effective Listening
What If You Have Problems Communicating with Someone?
After the Interview, Follow-Up
Let's Review
Can You Help George Out?
Summary
Section 5: Interviewing and the Personal Outcome Measures® Assessment Workbook
Personal Outcome Measures® Guidance
People Exercise Rights – Overview
Information-Gathering: Conversation with the Person
Try It!
Information-Gathering: Follow-Up Questions
Tips for Using the Questions to Gather Information
LISTEN!
Pay Attention
Let’s Help Sandra Out
Summary
Section 6: Put into Practice
Put Into Practice: Hands-On Experiences
Creating Your Own Work Portfolio
Section 7: Conclusion
Summary
Course Contributors
Resources
References
Congratulations!
Instructor: Cathy Ficker Terrill, M.S.
Cathy Ficker Terrill’s career has included working in government, non-profit organizations, university teaching, advocacy and supporting and mentoring self advocates. Before joining CQL on January 1, 2013, Cathy was President and CEO of The Institute on Public Policy for People with Disabilities, an Illinois based organization dedicated to providing leadership and technical assistance to drive public policy and promote best practices for individuals with disabilities.
Cathy previously served as President and CEO of the Ray Graham Association, where she utilized the CQL Personal Outcome Measures® to reinvent a provider agency to become a more community based, person-centered organization. Ray Graham Association was the first organization to be accredited with both the Quality Measures 2005® and the latest standards, Person-centered Excellence Accreditation.
Past President of the American Association on Intellectual and Developmental Disabilities (AAIDD), as well as a former President of Illinois TASH, Cathy authored a manual on Consent Issues for Self-Advocates and Direct Care Staff. Terrill was a two term Presidential Appointee to the President’s Committee for People with Intellectual Disabilities (PCPID). For the past 20 years, Cathy has volunteered internationally, helping to create services for people with disabilities in Kosovo, Poland, Russia, Korea, Cyprus, Lithuania, Japan, Saudi Arabia and China.
Instructor: Mary Kay Rizzolo, DrPH
Mary Kay Rizzolo is the President and CEO of CQL | The Council on Quality and Leadership. Before joining CQL on January 19, 2016, Mary Kay was the Associate Director of the Institute on Disability and Human Development (IDHD), the University Center for Excellence on Developmental Disabilities for the State of Illinois. She has also served as a Clinical Associate Professor in the Department of Disability and Human Development at the University of Illinois at Chicago (UIC) where she mentored students and taught classes on disability policy and community integration for people with disabilities.
Mary Kay previously worked at the Coleman Institute for Cognitive Disabilities at the University of Colorado, was a member of the State of the States in Developmental Disabilities project for almost two decades, a front line supervisor at a large ICF/DD and managed a three-county program that provided home-delivered meals and programming for older adults.
Mary Kay holds a Doctorate in Public Health (University of Illinois at Chicago), a Master’s in Psychology (North Carolina Central University) and a Bachelor’s in Psychology (University of North Carolina – Chapel Hill). Mary Kay is the author of over 50 book chapters, journal articles and reports, focusing on public and financial spending in the states, family support, HCBS Waiver services, and cognitive technologies.
Target Audience:
The target audience for this course is: Direct Support Professionals; in the following settings: Intellectual Developmental Disabilities.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.