Looking at the Data - Decision-Making around Personal Outcome Measures

Course Code: REL-CV-CQL-LDDM-V2

Hours: 2.75

Type: Online Course

Content Expiration Date: 12/31/2027

Learning Objectives:
Describe the information-gathering process.
Explain how to make decisions related to each outcome.
Summarize how to make decisions related to each individualized support.

Outline:
Looking at the Data - Decision-Making around Personal Outcome Measures

Section 1: Introduction

About This Course

Learning Objectives

Section 2: Personal Outcome Measures®: Person-Centered Quality

Paula’s Challenge

Personal Outcome Measures® and Quality of Life

Why Are Personal Outcomes Important?

Using Personal Outcome Measures®

What Do Personal Outcome Measures® Mean for Organizations

Learning about People

The Personal Outcome Measures® Approach

Personal Outcome Measures®

Values That Drive Personal Outcome Measures®

Emily and Her Staff

Summary

Section 3: Gathering Information and Making Decisions

Gathering Information on Personal Outcomes

Conversation with the Person

Follow-up Questions

Activities to Gather Information

Tips for Gathering Information on Personal Outcomes

Gathering Information on Individualized Supports

Follow-up Questions

Tips for Gathering Information on Individualized Supports

Overview of Making Decisions about Outcomes and Supports

Personal Outcome Decision Making

Guides for the Decision-Making Process

Considerations for Decision-Making

Beyond “Present” or “Not Present”

Debbie’s Decisions

Summary

Section 4: Practicing Decision-Making with Outcomes

Measuring Outcomes and Individualized Supports

Examples of the Decision-Making Process

Meet Alice

Decision-Making about Outcomes and Individualized Supports for Alice

OUTCOME: People Are Connected to Natural Support Networks

Natural Support Networks: Outcome Decision-Making

Personal Outcome Decision-Making Questions

Alice’s Story

Natural Support Networks: Individualized Supports Decision-Making

Alice’s Story

OUTCOME: People Have Intimate Relationships

Intimate Relationships: Outcome Decision-Making

Alice’s Story

Intimate Relationships: Individualized Supports Decision-Making

Alice’s Story

OUTCOME: People Choose Where They Work

Choosing Where You Work: Outcome Decision-Making

Alice’s Story

Choosing Where You Work: Individualized Supports Decision-Making

Alice’s Story

Thinking about What You’ve Learned

Alice’s New Staff Person

Summary

Section 5: Put into Practice

Put Into Practice: Hands-On Experiences

Creating Your Own Work Portfolio

Section 6: Conclusion

Summary

Contributors

References

Congratulations!

Instructor: Cathy Ficker Terrill, M.S.

Cathy Ficker Terrill’s career has included working in government, non-profit organizations, university teaching, advocacy and supporting and mentoring self advocates. Before joining CQL on January 1, 2013, Cathy was President and CEO of The Institute on Public Policy for People with Disabilities, an Illinois based organization dedicated to providing leadership and technical assistance to drive public policy and promote best practices for individuals with disabilities. Cathy previously served as President and CEO of the Ray Graham Association, where she utilized the CQL Personal Outcome Measures® to reinvent a provider agency to become a more community based, person-centered organization. Ray Graham Association was the first organization to be accredited with both the Quality Measures 2005® and the latest standards, Person-centered Excellence Accreditation. Past President of the American Association on Intellectual and Developmental Disabilities (AAIDD), as well as a former President of Illinois TASH, Cathy authored a manual on Consent Issues for Self-Advocates and Direct Care Staff. Terrill was a two term Presidential Appointee to the President’s Committee for People with Intellectual Disabilities (PCPID). For the past 20 years, Cathy has volunteered internationally, helping to create services for people with disabilities in Kosovo, Poland, Russia, Korea, Cyprus, Lithuania, Japan, Saudi Arabia and China.

Instructor: Mary Kay Rizzolo, DrPH

Mary Kay Rizzolo is the President and CEO of CQL | The Council on Quality and Leadership. Before joining CQL on January 19, 2016, Mary Kay was the Associate Director of the Institute on Disability and Human Development (IDHD), the University Center for Excellence on Developmental Disabilities for the State of Illinois. She has also served as a Clinical Associate Professor in the Department of Disability and Human Development at the University of Illinois at Chicago (UIC) where she mentored students and taught classes on disability policy and community integration for people with disabilities. Mary Kay previously worked at the Coleman Institute for Cognitive Disabilities at the University of Colorado, was a member of the State of the States in Developmental Disabilities project for almost two decades, a front line supervisor at a large ICF/DD and managed a three-county program that provided home-delivered meals and programming for older adults. Mary Kay holds a Doctorate in Public Health (University of Illinois at Chicago), a Master’s in Psychology (North Carolina Central University) and a Bachelor’s in Psychology (University of North Carolina – Chapel Hill). Mary Kay is the author of over 50 book chapters, journal articles and reports, focusing on public and financial spending in the states, family support, HCBS Waiver services, and cognitive technologies.

Target Audience:
The target audience for this course is: All Staff; Direct Support Professionals (DSP); in the following settings: Intellectual Developmental Disabilities: Agency.

Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.

Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.